Questions & answers

Straight answers.

The short version, on looks, Free, MCLAB+, and your account.

How do I put a look on the camera?

Connect your CampSnap to your phone via USB, select CAMPSNAP under Locations in the app, then install the look to a slot. Photos shared with the community are imported directly from your CampSnap.

What is Free vs MCLAB+?

Free lets you pick 5 looks each month. MCLAB+ gives you unlimited access to available looks. See packages for €3,99 a month and €24,99 a year. Subscriptions can be managed or cancelled through your Apple Account settings.

I did not get the email code

Check your spam or junk folder first. You can also request a new verification code from the app. Still stuck? Write info@mycamplab.com.

I want to delete my account

Go to Settings in the app and choose Delete Account. Deleting your MyCampLab account does not automatically cancel an active App Store subscription.

Android

MyCampLab is currently available for iOS and the webapp. Android is coming later, so the Play Store stays grey.

Where is support?

The App Store support page stays at /support/. This FAQ is the same help, from the site.